Welcome to the SolisLuxury FAQ page! We’ve compiled answers to common questions to help you with your shopping experience. If you can’t find what you’re looking for, feel free to reach out to us at info@solisluxury.nl or info@solisluxury.store
1. General Questions
Q: What kind of products does SolisLuxury offer?
A: We specialize in high-quality accessories, including phone cases, laptop sleeves, and bottles designed to combine luxury, functionality, and style.
Q: Where are SolisLuxury products made?
A: Our products are crafted with care using premium materials from trusted suppliers. We focus on delivering both quality and elegance in every item.
2. Ordering and Payment
Q: How do I place an order?
A: Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as IDEAL and digital wallets like PayPal, and Apple Pay.
Q: Can I modify or cancel my order after it’s placed?
A: Orders can only be canceled if they haven’t been processed for shipping. Contact us immediately at info@solisluxury.nl for assistance.
3. Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we ship internationally. Shipping fees and delivery times may vary depending on your location.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 working days and delivered within 5-10 working days depending on your location. You’ll receive a tracking number once your order is shipped.
Q: What if my package is delayed or lost?
A: If your package is delayed or lost, please contact us at info@solisluxury.nl or info@solisluxury.store with your order details. We’ll work with the shipping carrier to resolve the issue.
4. Returns and Exchanges
Q: What is your return policy?
A: We accept returns for unused and undamaged items within 30 days of delivery. Items must be returned in their original packaging.
Q: How do I start a return or exchange?
A: Contact us at info@solisluxury.nl or info@solisluxury.store with your order number and the reason for the return or exchange. We’ll provide further instructions.
Q: Will I get a full refund for my return?
A: Refunds will cover the cost of the item including any shipping fees. Refunds will be processed after the returned item is inspected.
5. Product Care
Q: How do I care for my SolisLuxury phone case or laptop sleeve?
A: Clean your accessories with a soft, damp cloth. Avoid using harsh chemicals to preserve the quality of the materials.
6. Contact Us
Q: How can I contact customer support?
A: You can reach us at info@solisluxury.nl or info@solisluxury.store. Our team is here to assist you with any inquiries or concerns.
Q: What are your customer service hours?
A: Our customer service team is available 24 hours a day.
If you have additional questions, don’t hesitate to contact us. Thank you for choosing SolisLuxury!
